name :
TP352G
title :
IBM Control Desk 7.6.0.2 Fundamentals
category :
Cloud
vendor :
IBM
classroomDeliveryMethod :
Classroom IBM
descriptions :
description :
OverviewThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.AudienceThis course is suitable for all roles, including installers, administrators, and service desk agents.PrerequisitesBefore taking this course, you should have the following skills:
  • Basic browser navigation skills
ObjectiveAfter you complete this course, you can perform the following tasks:
  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk
Course Outline
  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management
overview :
[This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.]
abstract :
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
prerequisits :
objective :
Overview This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk. Audience This course is suitable for all roles, including installers, administrators, and service desk agents. Prerequisites Before taking this course, you should have the following skills:
  • Basic browser navigation skills
Objective After you complete this course, you can perform the following tasks:
  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk
topic :
Course Outline
  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management
startDate :
2020-10-30T16:58:40Z
endDate :
2021-06-30T00:00:00Z
lastModified :
2020-10-30T08:00:44Z
created :
2017-10-20T08:00:43Z
duration :
16
durationUnit :
HOURS
ibmIPType :
listPrice :
currency :
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